BTOES Healthcare Live - A Virtual Conference

The Largest Premier Gathering of Healthcare Industry Leaders & Senior-Executives sharing key solutions to current & future challenges

Speakers

José Pires

Former Global Vice President of Enterprise Business Improvement & Productivity

More about José

Corey Rathburn

Regional Value Oriented Architecture and Clinical Excellence

More about Corey

Gil Marques

Senior Vice President, Enterprise Operations

More about Gil

Erich Heneke

Director of Business Integrity and Continuity

More about Erich

Robert Crotty

AVP - HCA Building Capital Productivity and Strategy

More about Robert

Erin Pelletier

Director of Operational Excellence

More about Erin

Dr. Karen Tilstra

Co- Founder

More about Dr.

José Pires

Former Global Vice President of Enterprise Business Improvement & Productivity, Innovation & Excellence

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 20:30 - 21:15 pm

Biography

José Pires serves as the Global Excellence & Innovation (E&I) Leader for Andeavor Corporation, where he oversees the global identification, prioritization and execution of mission critical business improvements and innovations that add value to the company, business partners and external clients in multiple markets.

Prior to his current role, Pires held Excellence and Innovation leadership positions in large, global companies in the electronics (Sony), semiconductor (Cymer-ASML), food (Nestlé) and infrastructure (Black & Veatch) industries. Throughout his career, Pires developed and refined E&I as an award winning program for innovation, leadership development, strategy execution and value creation globally.

Pires is an advisory board leader and keynote speaker for several global conferences on innovation, operational excellence, leadership development, strategy execution, business transformation, customer engagement and growth acceleration.

He holds a Bachelor in Engineering Physics from the University of Kansas and a Master in Business Administration focused in Investment Banking and Entrepreneurship from the University of San Diego.

Corey Rathburn

Regional Value Oriented Architecture and Clinical Excellence, Providence Health & Services

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES 2020)

Wednesday 20th March 2019 | 12:15 - 14:00 pm

Biography

Corey Rathburn is a seasoned Process Improvement and Operations Excellence professional with 15 years of experience driving effective and positive change in various industries spanning from Healthcare to Consumer Goods.

Corey received his degree in Industrial Engineering and Logistics at Purdue University. He began his career as a project engineer with Avery Dennison where he went on to receive his Six Sigma Black Belt certification and lead record-breaking new product launches. 

He then joined the healthcare world leading Lean, Six Sigma, and Process Improvement projects for Quest Diagnostics and HCA (Sunrise Hospital).  During his time at HCA, he led many throughput and Process Improvement initiatives in the Emergency Department and Operating Room.  Then later at Sunrise, Corey worked in administration as the Chief Staffing Officer and Associate COO.  In this role, Corey oversaw all aspects of labor management, focused on overall patient flow of the hospital, and had various departments he was responsible for.  During this time, Corey received his MBA with a focus on Healthcare Administration.

Before joining Providence St. Joseph Health, Corey was a Master Black Belt and oversaw Global Operations of the Process Improvement program at Anheuser-Busch InBev, responsible for establishing and developing a framework for the company's global Continuous Improvement Program. 

Corey’s first role at Providence St. Joseph was the Master Black Belt at Holy Cross Medical Center.  While at Holy Cross, Corey focused on Patient Flow improvement, implementation of HRO/Learning Boards, facilitating various process work-out events, and continuing to develop the culture of improvement and empowerment at the ministry.  Currently, he focuses on Clinical Excellence and Value Orientation Architecture for the Southern California region.

Gil Marques

Senior Vice President, Enterprise Operations, HMS

Biography

Gil Marques is an operations executive with expertise in Quality, Lean, and Six Sigma methodologies and applications. Mr. Marques has spent almost 20 years focusing on operational delivery systems, quality programs, and process improvement in manufacturing, healthcare, and informatics. He currently serves as the Sr. Vice President of Enterprise Operations at Health Management Systems. As a certified Lean and Six Sigma Master Black Belt and operations executive, Gil's focus is on reducing costs, increasing quality, and maximizing revenue, while staying laser focused on delighting the customer.

Mr. Marques has been recognized industry wide for his work in quality and process improvement. Gil has received over 15 awards, including the EIA Team Idea of the Year award, and recognition as a finalist of the ASQ Team Excellence Award at the 2010 ASQ World Conference. Gil has also had the privilege of working for Shingo Prize for Operational Excellence, Texas Award for Performance Excellence, and Malcolm Baldrige National Quality Award winning companies.

Mr. Marques received an undergraduate degree in Mechanical Engineering from the University of Massachusetts Dartmouth, a graduate degree in Engineering Management from the college of Industrial, Manufacturing, and Systems Engineering at the University of Texas Arlington, and completed additional graduate work in Operations Leadership and Organizational Management at Drexel University.


Erich Heneke

Director of Business Integrity and Continuity, Mayo Clinic

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES 2020)

Tuesday 19th March 2019 | 17:15 - 17:45 pm

Biography

Erich Heneke is currently Director of Business Integrity and Continuity in Mayo Clinic’sSupply Chain Management (SCM). His financial emphasis is in Enterprise & Supplier Risk Management, Audit/Controls and Financial Planning & Analysis. Erich has workedin Mayo SCM for 11 years, focusing his efforts on sound SCM controls, fraudprevention/detection, accuracy of balance sheet accounting and other controls relatedwork, including Mayo’s voluntary Sox compliance.

During his time at Mayo, Erich and his team have completed several projects addressingproper controls with Supply Chain, including: development of an award-winning creditcard risk scoring platform, completion of a segregation of duties project mappingemployees’ accesses across multiple applications, detection of several types ofoverpayments to vendors – including detection, collection and prevention of futureleakage, automated management of pharmaceutical pricing and several other initiatives.

Robert Crotty

AVP - HCA Building Capital Productivity and Strategy, HCA Healthcare

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES 2020)

Wednesday 20th March 2019 | 12:15 - 14:00 pm

Biography

Mr. Crotty is currently responsible for capital productivity and execution strategies for HCA's Design and Construction's $1.5B project portfolio.  Mr. Crotty has over 30 years of experience in leading a diverse set of supply chains from check printing, automotive parts to power generation in operational excellence and transformations.

He also has provided operational excellence and transformation leadership in over 40 industries to include telecomm, defense electronics and the aviation industries.  Mr. Crotty joined HCA in May of 2015 to lead the embedded Building Capital team and the extended partner advocate team leading HCA’s Design and Construction transformation.

Mr. Crotty has a B.S. in Industrial Engineering and Systems Engineering from Ohio University and an MBA from Golden Gate University.  Mr. Crotty is certified Project Management Professional and Shingo Prize for Operational Excellence Lead Examiner.

Erin Pelletier

Director of Operational Excellence, Care New England Health System

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES 2020)

Wednesday 20th March 2019 | 12:15 - 14:00 pm

Biography

Erin Pelletier is employed at Care England, the second largest health system in Rhode Island, as the Director of Operational Excellence. Here, she has led multiple transformation projects yielding savings over $100 million. As the organization continues to improve, she is installing an integrated approach to system-wide performance improvement activities designed to drive transformational change and maximize financial results.

Erin holds a Masters of Business Administration degree from the University of New Haven, B.S. degree in Mathematics with a concentration in statistics, and is a certified Project Management Professional and Six Sigma Green belt.

Erin lives in scenic Connecticut with her husband and three children. She enjoys cooking and any activity outdoors such as hiking, passing the football, or lounging on the beach.

Dr. Karen Tilstra

Co- Founder, AdventHealth Innovation Lab (FHIL)

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES 2020)

Monday 18th March 2019 | 08:00 - 17:00 pm

Biography

Karen wants to live in a world where work is fast, people are free, and chocolate is devoid of calories; but in the meantime she has co-founded the award winning, AdventHealth Innovation Lab.

One year after launching FHIL, she co-created the Orlando Magic’s Innovation Lab. Two years later she co- designed the nation’s first undergraduate degree in sustainable Innovation and Social Entrepreneurship. 

Since then, she helped other organizations develop innovation labs and has guided more than 28 global healthcare companies through the design thinking process. 

To date Karen and her FHIL team have facilitated more than 500 design thinking projects with more than 5050 healthcare professionals, students, faculty, executives and community leaders from around the world. 

Karen is a licensed Educational Psychologist, with a PhD in Innovation, Leadership & Change. She has taught and presented nationally and internationally. 

Currently Karen lives in Orlando with her artist husband, while their 3 sons make their mark in the world. Karen is the proud owner of the “world’s wackiest dog” who resembles a cross between a raccoon, weasel & opossum.