Business Transformation & Operational Excellence Summit Healthcare Live
The Largest Premier Gathering of Business Transformation & Operational Excellence Healthcare Executives
Just Some of Our Outstanding Speakers
Jennifer Ford, Director of Product Effectiveness at Veteran’s Health Administration, possesses nearly two decades of ealth care experience. Ms. Ford optimizes health care investments by producing evidenced-based assessments to maximize the intended value for America’s largest integrated health care system, providing care at 1,255 health care facilities and serving 9 million enrolled Veterans each year.
Optimizing health care performance through a whole systems approach necessitates the expertise to improve patient care delivery and experience for the demonstration of positive patient outcomes while remaining cost effective. Ms. Ford deploys proven methodologies tailored to the health care industry to extract and maximize value throughout the health care continuum. She specializes in high reliability organizations, access to care, whole health and health IT programs which supports the mission of VA’s healthcare model.
Director Ford ensures that health care organizations learn and adopt the products and programs in which they invest to achieve the expected valuation, while maintaining a culture of quality improvement and patient safety.
Jennifer Ford is a published author and frequent speaker at national and international conferences. Ms. Ford is an integral player in early stage legislative policy making. In addition to her work at VHA, she is a professor at both Georgetown University and George Washington University. Director Ford is a graduate of American University and holds an MBA from George Mason University. Jennifer Ford has earned a Project Management Professional (PMP) designation and is a Whole Health Coach.
José Pires serves as the Global Excellence & Innovation (E&I) Leader for Andeavor Corporation, where he oversees the global identification, prioritization and execution of mission critical business improvements and innovations that add value to the company, business partners and external clients in multiple markets.
Prior to his current role, Pires held Excellence and Innovation leadership positions in large, global companies in the electronics (Sony), semiconductor (Cymer-ASML), food (Nestlé) and infrastructure (Black & Veatch) industries. Throughout his career, Pires developed and refined E&I as an award winning program for innovation, leadership development, strategy execution and value creation globally.
Pires is an advisory board leader and keynote speaker for several global conferences on innovation, operational excellence, leadership development, strategy execution, business transformation, customer engagement and growth acceleration.
He holds a Bachelor in Engineering Physics from the University of Kansas and a Master in Business Administration focused in Investment Banking and Entrepreneurship from the University of San Diego.
William J. Maples, M.D. - Dr. Maples is the founder, president, and chief executive officer of the Institute for Healthcare Excellence, a national organization supporting care redesign and cultural transformation in delivery systems across the United States.
Dr. Maples earned his undergraduate, Masters in Oncology, and medical degrees at the University of Wisconsin - Madison. He completed his residency and fellowship in Medical Oncology at the Mayo Graduate School of Medicine. Dr. Maples practiced Medical Oncology for 25 years at Mayo Clinic and helped lead the Mayo Clinic quality, safety, and experience journey.
He then served as Senior Vice President and Chief Quality Officer at Mission Health in Asheville, North Carolina where he helped Mission Health navigate cultural transformation and become a leading healthcare organization recognized for its impeccable quality and safety. Dr. Maples more recently served as Chief Medical Officer of Professional Research Consultants, Inc. Dr. Maples is an Associate Professor Emeritus of Oncology at the Mayo College of Medicine and a Clinical Professor at Brooks College of Health at the University of North Florida in Jacksonville.
Jennifer is a fierce advocate for connecting things, concepts and people, seen and unseen, that positively move the patient experience forward. Before joining The Institute for Healthcare Excellence in 2016, her obsession with the voice of the patient and family helped several health systems in Minnesota achieve and sustain remarkable patient experience performance. Jennifer also worked to help organizations generate revenue, inspire engagement and drive positivechange.
Jennifer, often described as a social chemist, believes that kindness and thoughtfulness is a key ingredient for creating meaningful relationships while still being focused on generating growth and loyalty for the organization. Her ability to lead, inspire, manage and mentor employees, providers and community made her a perfect fit for Chief Experience Officer at the Institute for Healthcare Excellence. While Jennifer takes great pride in her work, her true north remains her family, friends and relationships she develops. A graduate of the College of St. Benedict, she holds a bachelor’s degree in Liberal Studies/Communications.
Scott Whitmire is a senior enterprise architect with over 40 years of system architecture and development experience, including a number of major applications. He has designed and built large applications for several industries, including healthcare, research, aerospace, manufacturing, professional practice management, financial services, wholesale, retail, and telecommunications.
Mr. Whitmire serves on the Boards of Directors for the Association of Business Process Management Professionals International (ABPMP International) and Iasa Global, the association for IT architects. He is an industry thought leader on the practice of business architecture with expertise in troubleshooting and measurement, and has developed both full courses and multiple parts of multiple bodies of knowledge.
Mr. Whitmire is a Senior Member of the IEEE, an Iasa Fellow, and holds the CITA-P and CITA-D certifications. He has mentored many architects and engineers. He has published one book (so far), "Object Oriented Design Measurement," as well as numerous papers, articles, and presentations. He is a frequent speaker at business and IT architecture events. He has written extensively on business and IT architecture at https://scottwhitmire.wordpress.com.
David Qu is an accomplished business leader with 25 years of experience in healthcare management, strategy, technology and innovation. He currently serves as the Global Vice President of Publications, Education and Electronic Products at Joint Commission Resources (JCR) and Joint Commission International (JCI). JCR/JCI is the global leader in improving healthcare quality and patient safety.
At JCR and JCI, David is responsible for our overall strategy, digital publication, online education and cloud-based software and mobile solutions to transform healthcare accreditation, certification, quality improvement and patient safety. In previous 15 years, David held Vice President and General Manager role at Allscripts Healthcare Solutions, a leading Electronic Health Record company, and Chief Executive Officer role at CellTrak Technology, a VC funded technology pioneer in workflow automation and GPS tracking for home care industry. David has substantial international business experience.
David is a Fellow of American College of Healthcare Executive (ACHE) and a Certified Professional of Healthcare Quality (CPHQ). He earned recognition of Executive Scholar of Professional Achievement from Kellogg Business School of Northwestern University and certification of Innovation and Entrepreneurship from Stanford School of Business. He has held Board of Director and business advisory roles for numerous healthcare and technology organizations.
Bill Wong is currently the AI and Data Analytics Practice Leader for Dell Technologies responsible for supporting Canadian commercial businesses and public institutions. He spends his time developing AI strategies for firms, providing guidance on how to accelerate AI development, worked with universities in advancing AI research, and publishes a quarterly AI newsletter focused on AI adoption in Canada.
Previously, Bill has held roles an enterprise architect in consulting and AI and analytics roles in development, and product management during his tenure at Dell, Microsoft, Oracle, and IBM. He also published numerous books and whitepapers on advanced analytics and data management and often speaks at conferences.
Kat Voetelink is a certified lean six sigma black belt with over 10 years of experience in a largeacademic healthcare institution in both the inpatient and ambulatory settings. Kat received her lean six sigma black belt certification through the American Society for Quality in 2015 and holds a Bachelors of Business Administration from Temple University and a Masters of Business Administration from Wilmington University.
In her role as a Lead Performance Improvement Advisor at Penn Medicine, Kat serves as an internalconsultant leading large-scale, entity-wide initiatives. She won best poster presentation at the 2017 Business Transformation & Operational Excellence World Summit for her work on an initiativeto decrease the utilization of continuous observation of patients for safety precautions. Kat is also published in the September 2019 volume of the Journal of Nursing Administration for the sameinitiative.
As a certified black belt, Kat developed and teaches the hospital-wide yellow belt six sigma process improvement training program and mentors green belt candidates and hospital staff inprocess improvement initiatives.
My current role as Global Vice President of Manufacturing Strategy involves bringing outside-in and innovative improvements. Includes knowledge, expertise and process standardization across the Global Manufacturing and Supply Chain network focusing on critical choices on key technologies and capabilities aligned with customer needs.
Global Network footprint, Digital Manufacturing Strategy, End to End supply chain optimization, Agility programs, Culture of innovation, Change management, Operational Excellence and Performance/Program management are core foundational elements under my leadership.
Vatsala is an operational excellence leader with business, technical and organizational skills focusing in the biopharmaceutical industry, with 14+ years of experience. She has worked in 4 differentbiopharmaceutical companies, from R&D to clinical and commercial manufacturing operations, with experience in process and analytical science, technology development, manufacturing and quality control operations and quality systems.
She is a continuous improvement expert with skills both instrategy and operations management. A strategic thinker who is able to translate vision and strategyinto operational solutions. She is passionate about global networking, collaborations, benchmarking and has experience working in multicultural environments (North America, South America, Europe and Asia).
Vatsala is currently the Operational Excellence Lead for Sanofi’s R&D North America Hub, where she is responsible for managing Operational Excellence activities in the North America region and global R&D. Prior to the current role, she held various Operational Excellence roles within Sanofi Genzyme in the Commercial Manufacturing Operations business.
Before joining Sanofi Genzyme, Vatsala worked for Shire, Millipore and Pfizer in various functions from R&D to clinical and commercial manufacturing operations. She received her MS in Chemical Engineering from Northeastern University-Boston and B. Sc (honors) in Chemical Engineering from University of Nebraska-Lincoln. She also has completed the Executive Program in Artificial Intelligence - Implications for Business Strategy from the MIT Sloan School of Management.
Dr. Karen Tilstra, Ph.D., believes everyone is creative with leadership potential. She thinks the world would be happier if everyone embraced this truth. Until that happens, she wants to help anyone who’s interested develop their inner wellspring of creativity.
Karen co-founded the award-winning AdventHealth Innovation Lab (priorly knows as FHIL), co-created the Orlando Magic’s Innovation Lab, and helped launch the San Diego State U Idea Lab. She co-designed one of the nation’s first undergraduate degrees in Innovation and Social Entrepreneurship at Rollins College.
Karen has designed innovation labs and developed design thinking teams at Santa Clara University, Pioneers International Institute, Seminole County Health Department, and Orange County. Over the last ten years, Karen and her team have facilitated over 610 Design Thinking projects for healthcare, government, universities, and Fortune 100 companies. Karen and her team have earned three innovation awards.
Karen has presented both nationally and internationally and has taught at the university level in both the US and Asia. She currently serves as an adjunct professor at AdventHealth University, and a visiting professor for Rollins College.
Karen holds a Ph.D. in Innovation and is a licensed Educational Psychologist. She holds an MA in Counseling Psychology and a BS in Journalism. She currently serves as the Executive Fellow for Innovation at the University of Santa Clara.
Donald Kuk is an innovative, multiple industry award winning Global Transformation, Cognitive Automation and Operational Excellence Senior Executive with 20 plus years of delivering record setting top line growth, customer and employee satisfaction, and margin improvement leading rapid Enterprise Transformation and Intelligent Automation for the world’s most highly regarded manufacturing, retail and centralbanking, insurance, technology, health care and health sciences industry leaders.
Widely published successes include advanced metrics, analysis, strategy, mission, vision, opportunity identification, milestones, budget and roadmap development, multi-tiered communication, transformation and improvement program management, training, change and performance management, and results verification.
Named the “Enterprise Whisperer” by Fortune Magazine, Donald is a frequent invited Conference Chairperson, Keynote Speaker, Session Chairman and Tutorial Presenter at CEO, CFO, CIO, CTO, Operational Excellence and Enterprise Strategy events worldwide.
Andy Tilstra, co-founder of Creativity Effect, is by nature is a collaborator, innovator, who’s always up for a ’safe' risk. Andy has five years experience facilitating design thinking projects in healthcare, government and universities. Andy also has extensive experience in launching and leading innovation projects for the AdventHealth Innovation Lab.
Andy is the co-author of the Orchard Model of Innovation and is currently rolling it out for both government and university sectors. Andy earned a master’s degree in Social Sciences from the University of Chicago graduating in 2019, with his thesis focusing on power dynamics of public space in downtown Chicago. Currently Andy is an adjunct professor at AdventHealth University, and is co-writing a design thinking curriculum with Dr. Karen for Rollins College Currently Andy co-hosts a podcasts.
Matt has been leading strategic transformation programs for 15 years, driving organizations to increasing higher levels of sustained performance. Under Matt’s leadership, the Business Efficiency team at BCBSM has managed all aspects of a series of enterprise-wide programs, comprised of hundreds of individual initiatives, delivering operational efficiency and effectiveness.
Matt has deep expertise in establishing and operationalizing program management offices, as well as the supporting cultural and communication efforts to drive successful implementation of transformational initiatives within business process and technology applications.
Over the past 10 years at BCBSM, enterprise programs under Matt’s leadership have delivered over $1 billion in economic value to the enterprise. Matt resides in Novi, Michigan and is a Certified Public Accountant. He has industry expertise in automotive manufacturing, financial services and healthcare.
Kenya brings over 16 years of experience in marketing, solutioning, R&D, consulting, training, and support – all within the healthcare industry.
Kenya’s research interests are in the areas of technology and solution integration. The healthcare industry continues to experience a significant degree of consolidation, with healthcare organizations combining to achieve greater market power. Kenya plans to analyze this trend extensively and develop case studies for how ABBYY solutions can help address solution integration deficits.
Kenya is a current Doctoral of Business student at the University of North Carolina in Charlotte. She also holds a Bachelor of Science degree in Information Systems and an MBA from Meredith College. Kenya currently resides in Charlotte, North Carolina, but you can find her visiting friends and family every chance she gets in her hometown of San Diego, California.
Geoffrey “ Duff “ Glaser lives outside Boston, MA with his wife Dr. Laura Myers and two kids Lauren and Garrett. He leads Healthcare at Blue Prism, responsible for combining technologies to build Intelligent Enterprise Workflows that transform Healthcare.
Outside of work, he can be found hiking with his five rescued dogs, supporting his Hockey infatuated children and writing the quintessential book on “Environment Friendly Cooking”
Paul has spent over 20 years in business intelligence, process mining and analysis and process automation technologies.
He holds a Six Sigma Black Belt and has worked extensively with process improvement and automation teams focused on managing complex revenue cycle and business operations, achieving financial and strategic targets at leading management consulting firms such as Deloitte Consulting.
Matt Williams the lead Healthcare Business Development Manager at ABBYY. He’s a Continuous Process Improvement Yellow-Belt and will be moderating today’s discussion.
Sam is the Executive in Residence and the Program Director of the master’s in healthcare management at American University in Washington, DC. He is also the Executive Vice President and Chief Strategy Officer of Divurgent, a unique and a trusted advisor consulting firm focused on digital transformation and innovation in healthcare. He is an industry visionary and has developed a unique approach of bringing key industry best practices that represent the future direction of where the entire healthcare industry is headed. He is a sought-after advisor, mentor and speaker, and has provided consulting services to various organizations in the governments, industry, startup and the non-for-profit fields
BTOES Healthcare Live focuses on practical business tranformation and operational excellence, how to and what to case-studies, providing you with need-to-know takeaways to accelerate your path of best practice operational excellence adoption to the next level. Learn how the most progressive organizations in this space are rethinking and adjusting the role of operational excellence to prepare for the future, transform their businesses, and gain a competitive advantage.
With over 2000 attendees expected, this event is the largest gathering of senior-level executives across the entire online Healthcare continuous improvement ecosystem.
With over 2000 attendees expected, this is not your typical virtual conference. Get ready to be immersed in a highly interactive educational experience, where you can deeply engage with the content and thought-leaders.
You will hear cutting-edge content, practical advice and case studies with real-world solutions from thought leaders in process mining; sharing best practice, strategies and views on implementing and/or developing Eprocess mining in your business for maximum impact with minimum disruption!
You’re on the path to operational excellence industrialization, but is it the right one? Whether you are new to operational excellence, or at an advanced stage of maturity, BTOES Healthcare Live will not only help demystify and guide, but provide you with practical take-away’s you can implement in your business immediately, allowing you to access the experience and knowledge of others to help ensure your implementation is rapid, cost-effective and sustainable.Get Your Free Access Ticket Now
In the year of the pandemic, technology has transformed the way we live our daily lives: the ways in which we work stationed from home, online banking, shopping, exercising, and even socializing. But at the very epicenter of the pandemic, it’s healthcare that has needed technology transformation more than ever.
Limited by budget, capacity, legacy processes, limited resources and regulations, the barriers to implementation are high. Innovating the ways in which we work, utilizing every OPEX tool at our disposal, and taking advantage of a highly intelligent suite of healthcare technology has never been more important. By assessing our business models, re-imagining the ways we operate and choosing the right complementary tools to streamline staff work and capacity, reduce human errors, optimize patient care quality, and reduce risk and cost – we can create a better clinical future.
1) The rise of on-demand healthcare (why patients want healthcare on their own schedule)
2) The importance of big data in healthcare
3) Treating patients with virtual reality
4) The growth of wearable medical devices
5) Predictive healthcare
6) The wonders of artificial intelligence
7) Blockchain and the promise of better electronic health recordsGet Your Free Access Ticket Now
This is a free to attend online conference.
The agenda and speakers will be updated regularly .
Places go very fast, so we highly recommend you register immediately.
Once registered, in May you will recieve an email containing your access details.
This conference is staged on an webinar elite platform, there will be no need to dial in, and you can join from any device. You will experience practical, how to, what to, case-studies and a highly engaging and educational Q&A environment where you can deeply engage with the content and the thought-leaders.
As part of the experience, you will have access to numerous content resources to download.Get Your Free Access Ticket Now
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Each event brings together the best and brightest individuals & organizations from across key sectors to engage, network, benchmark and discuss the key challenges and future trends within Advanced Technologies, Impact of Digitalization, Operational Excellence, Lean, Six Sigma and Agile and its application & impact on Business Transformation, Innovation Execution, Agility, Customer Experience, Value Creation, Strategy and the very important challenges surrounding Leadership & Cultural Transformation.Get Your Free Access Ticket Now
BTOES Insights is a professional online content platform for Business transformation & operational excellence professionals. With exclusive content specifically targeted at answering the most pressing issues currently being faced by senior professional involved in continuous improvement, across all industries. We seek out the best, most relevant, original content from experienced industry thought leaders and experts.
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The Largest Premier Gathering of Business Transformation & Operational Excellence Healthcare Executives